World Meteorological Organization

• monitor significant decreases of exchanged data
• ascertain the motivation of the reduction from the NMHS
• report COVID-19 related issues to WMO Secretariat for follow up
• resolve issues unrelated to COVID-19

• communication channels between GISC and NMHSs
• GISC watch procedures and issue tracking system
• Technical expertise to support NMHSs in the resolution of the issues

On-duty GISC

• • manage tickets in NEW project “COVID-19” on Mantis
  • include COVID-19 issues in the hand-over-report

Assigned GISC

• • keep communication with NMHSs in its Area of Responsibility
  • update assigned tickets

Originator (NMHSs)

• • grasp impacts of observations from COVID-19
  • share status with principal GISC
  • resolve the issue if possible

WMO secretariat

• • support monitoring activities
  • support NMHSs in the resolution of the issues
  • escalate issues if necessary

1.  Issue identification

• On-duty-GISC reviews the result of WDQMS monitoring at least twice a week as follows:
  • Compares the list of issues in the latest daily WDQMS monitoring report available from the directory WDQMS-monitoring, with the issues already registered in Mantis under COVID-19
  • https://wmoomm.sharepoint.com/:f:/s/wmocpdb/EplLChwJNoJOg3hPrGPo5tcBjVreayJGDk98dd2aU6KLOQ?e=9ZC92j
  • Enters in Mantis the new persistent issues (lasting for at least 3 days) of no data exchanged or more than 50% decrease
  • Assign new entered issues to principal GISC

2.  Confirmation and follow-up

• When assigned principal GISC receives information of a new ticket in the project COVID-19
  • Asks the originator NMHS and DCPC or RTH, in whose area of responsibility is the original NMHS, about the problems,, if it’s COVID-19 related or not
    • If the problem is related to COVID-19, update the ticket with details, for example;
      • Impossible to assign 24/7 staffs for observation, system operation, etc.
      • No maintenance service provided by instrument/network suppliers.
    • If the problem is non-COVID-19
      • ask NMHS to resolve the problem and if necessary escalate to Secretariat

• Assigned principal GISC checks the WDQMS monitoring regarding assigned ticket once a week
  • If the data missing is being continued, keep contact at least once a month
  • If the data quantity is recovered, ask originator about status and update the ticket (ticket status will be changed to “resolved”)

• On-duty-GISC confirm the issue and close the ticket

3.  Hand over

• On-duty-GISC include COVID-19 issues in its hand over report in addition to “GISC Issue” and “BUFR upper-air”

4.  Escalation

• TT-GISC Chair and WMO secretariat facilitate this activity
• If necessary, submit summary report to other bodies

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