Launch of the new Incident Management System for Regional WIGOS Centres  on 1st February 2024

We are delighted to announce the new WMO hosted Incident Management System for Regional WIGOS Centres (WMO IMS-RWC) will be launched on 1st of February 2024.

Please also note the following relevant information:

  • during the period from 26-31 January 2024, the current IMS hosted by ECMWF (ECMWF IMS-RWC) will be frozen. This means that the last day for creating and updating tickets in the current system is Thursday 25 January 2024 until 23:59 UTC. After this time, the ECMWF IMS-RWC will be available in read-only mode until the launch of the WMO IMS-RWC, after which the ECMWF IMS-RWC will no longer be accessible;
  • the functionalities of the new WMO IMS-RWC, as well as the workflow for managing tickets, remains the same as in the ECMWF IMS-RWC; 
  • the registered users in ECMWF IMS-RWC will also be migrated to the WMO IMS-RWC, while the login process will be slightly different as described in the user manual
  • new requirements for functionalities and for improved workflow are being collected, which will be used to develop an updated version of the WMO IMS-RWC that is foreseen to be launched at a later stage. 

For any feedback or questions related to the use of the new WMO IMS-RWC, you are kindly requested to use this email address:

We look forward to continuing to work with all RWCs and relevant National Focal Points and we are confident that the new system will be a major step forward in better serving the WIGOS community in managing observations incidents.